Armored Car Transports - ATM replenishment service

Why we are in business: 

Direct Protective Services has realized that financial institutions are struggling to find a dedicated and loyal ATM replenishment service as well as a customer cash courier service. ATM/Cash Courier services need to be reliable and punctual when they are balancing, replenishing, and getting your ATMs back in service.

What sets us apart:

The #1 complaint from financial institutions is the down time after servicing.  It is common  for the ATM to be out of service after the technicians leave the site. We have processes in place where each ATM is checked for functionality before our Officers leave the site. This reduces down time and costly service calls for our customers. The biggest complaints we hear are about the competitions  punctuality, invoicing, and reliability.

Our ideal customer is:

1. A customer who realizes there are other options.

2. A customer who understands bigger isn’t always better.

3. A customer who understands that customer service is paramount.

4. A customer who wants to be a long-term partner.

5. A customer who understands that employees are the key to every great business.

What makes us different:

1. Set Procedures

2. Set Processes

3. Consistency in service

4. The ability to do the job right the first time.

5. Communication

6. Flexibility

What are our goals:

Direct Protective Services goal is to gain market share in the cash in transit industry.  We have a goal of reaching out to new customers and showing that the big players are not always the best players.

The 3 Principles of DPS:

1.  Hire great PEOPLE

2. Establish great PROCESSES

3. Form great PARTNERSHIPS

Why us:

Direct Protective Services can not only get the job done right, but get the job done right the first time. Once customers realize that they have other options and deserve a better service, the cash in transit model we offer will explode.  

Investing to expand:

Direct Protective Services realizes that to expand into broader cash in transit markets, there has to be a significant investment in time, resources, and equipment. We are in the process of ramping up our   processes and bidding out for a fleet of Ford armored (discreet) vans. This will help us in accomplishing our expansion goals. 

Types of ATM’s Serviced:

1. Diebold 

2. NCR

3. Hyosung